You can access our online shop via the SHOP tab, which you can find in the menu at the top left of the homepage. You can navigate further in the associated submenu to easily find the headgear that is right for you. You have various options: If you want to be inspired by the latest trends, you can access our new products via the NEW menu item, while discounted items or special items await you in the SALE. Alternatively, you can also dive into the shop by selecting your gender or choose directly from the different types of headgear to get to the respective target category.

By clicking on our brand logo MAYSER SINCE 1800, which is located centrally at the top of the page, you can quickly return to the home page.

Our website is divided into different categories and subcategories, making it easier to find the item you are looking for. Our site supports the uncomplicated search for the right product.

To check whether an item is available, select your desired color and size in the item details. If the selected variant is not available, you can check your selection again after a few days. Our system will be synchronized immediately as soon as a temporarily unavailable item variant is back in stock.

As soon as you have selected a variant, you can put the item in your personal shopping cart by clicking on the ADD TO CART field. If you would like to continue shopping, click the CONTINUE SHOPPING button. You can use the ADD TO CART field to check the items in your shopping cart and the amount to be paid at any time. To complete your order, click on CHECKOUT, enter your address details and then select your payment method. Alternatively, you can also pay directly via Amazon Pay or PayPal. Of course, you also have the option of ordering from us by phone. You can reach our friendly and competent support team on the hotline number +49 251 3226540. They are available Monday to Friday from 8 a.m. to 5 p.m. and will be happy to take your order.

Our care instructions for each type of material ensure that you can enjoy our items for a long time. Because appropriate care and cleaning is essential for a lasting charm and stylish appearance with our headgear. You can find detailed information on this either in the footer of our page under the menu item CARE INSTRUCTIONS or for each individual item in the respective item details.

To ensure that a hat fits you perfectly and is as comfortable as possible, it is essential that you know your head circumference and therefore your hat size. You can find instructions on how to determine your size via the HAT SIZES link.

In our newsletter we will keep you up to date on all developments and events relating to Mayser as well as attractive special offers. To receive the newsletter, enter your email address in the corresponding field at the bottom of our homepage and confirm your registration by clicking on REGISTER. Of course, you can unsubscribe from the newsletter at any time.

Unfortunately, it is no longer possible to make changes to your order afterwards, as your order will be prepared for shipping as quickly as possible. However, if there is a reason for complaint after receiving the goods or if an ordered item does not fit or you do not like it, you can simply fill out the enclosed return slip and send the goods back to us.

You can pay with Amazon Pay, advance payment (bank transfer), PayPal or credit card. Here you will find a more detailed explanation of the payment methods we offer:

Payment via Amazon Pay: If you have an Amazon account, you can pay in our online shop with Amazon Pay. Your Amazon account provides all the information necessary for order processing. To place your order in our shop, simply select a delivery address and payment method that you have already used once on Amazon.

Payment in advance (bank transfer): When paying in advance, you transfer the total amount of your order to our account in advance. You will receive the necessary information, i.e. our bank details and the intended purpose, via email after placing your order. The ordered items will be sent to you immediately after receipt of your payment.

Payment via PayPal: To pay with the online payment system PayPal, you will be redirected directly to PayPal at the end of the ordering process.

Payment by credit card: If you would like to pay by credit card, we need your card number, the expiration date of your credit card and the card verification number (CVV). Of course, payment by credit card is processed using the highest level of security encryption.

The invoice amount is credited and the items are dispatched automatically. After receipt of payment, your order is immediately prepared for dispatch and handed over to our logistics partner. These processes usually run smoothly. If you still do not receive a shipping confirmation or the goods themselves, please contact our customer service by phone so that we can check your order as quickly as possible.

If you have registered as a customer, you can track the status of your order in your personal customer account under the menu item "My Orders". You will also find a tracking link in the shipping confirmation email to track your shipment.

In the shopping cart area of ​​your order there is a field for your voucher code. If you enter your voucher code in this field, the corresponding discount will be deducted automatically. Please note, however, that only one voucher can be redeemed per order.

Although it is almost impossible for your goods to be lost during shipping, all orders are of course insured. With the shipping companies we use, each order is insured for at least €500 per package. If you would like to place an order with a significantly higher value of goods, please call us so that we can find the best shipping method for your order. Of course, even if the order value is higher than €500, the goods are not shipped at the consumer's risk.

Our reliable and customer-friendly logistics partner DHL will take care of the delivery of your order. You also have the option of receiving your goods by express. This is possible for an additional charge of €6 if the order is placed by 2 p.m. from Monday to Thursday. For express orders, the shipping company DPD will take care of delivery on the following working day.

All shipping costs can be found on the shipping information details page.

If parts of your order sent with DHL are missing, you can submit a loss report using the form linked below. Complete the report completely and print it out. Place the signed loss report in the package together with any other items that may be present and drop it off at a DHL branch. The responsible parcel center will then assess the complaint. After around 14 days, you will receive your shipment at the DHL branch with the available test results.

Here you can fill out and print the form for the loss report: Form for the loss report

Note: Any loss of the package contents must be reported in writing to a DHL branch within 7 days of delivery.