FAQ

No, you don’t need an account to complete your purchase. However, we recommend creating one as it allows you to track your orders and manage saved addresses, making future purchases quicker and more convenient.

Simply enter your email address to log in. You’ll receive a personal six-digit code sent to that email for verification. The code is valid for 15 minutes and needs to be entered in the designated login field. No password required.

There’s no need to reset a password – we use a code-based login system. Each time you log in, a new six-digit code is sent to your email address for secure access.

Want to be the first to hear about new arrivals and special promotions? Sign up for our newsletter.
To register, scroll to the bottom of the website and enter your email address in the newsletter sign-up form. Confirm your consent to the privacy policy and click “Sign Up.” You’ll receive a confirmation email – just click “Confirm Email Address” to complete your registration.

Subscribers receive exclusive content, early access to new collections, and special promotions. Stay informed about current trends and everything happening at Mayser – straight to your inbox.

Sign up below for free.

You can unsubscribe at any time. Simply click the “Unsubscribe” link at the bottom of any newsletter email.

At the moment, we are not offering any discount or promo codes.

To place an order, click on “ADD TO CART” for any item you’d like to purchase. You can view your cart by selecting the shopping bag icon at the top right of the screen. From there, you can review or adjust your selection. To proceed, click on “CHECKOUT” and follow the step-by-step instructions – our system will guide you smoothly through the payment process.

Absolutely. Our friendly and knowledgeable customer service team is happy to assist you with placing an order or answering any questions.

Customer hotline: +49 251 93216949

We are available Monday to Friday, from 8:00 AM to 5:00 PM (CET).

Unfortunately, we are unable to modify orders once they are submitted, as processing and preparation for shipping begin immediately. If an item doesn’t fit or meet your expectations after delivery, you can easily return it to us using our online return portal.

We accept payments via credit card, Apple Pay, Google Pay, PayPal, Maestro, Klarna, and Shop Pay.

Once your payment is confirmed, your order is automatically processed and prepared for dispatch. After that, it is handed over to our logistics partner. These steps typically run smoothly. However, if you haven't received a shipping confirmation or your order, please contact our customer service team by phone or email so we can investigate your order promptly.

Your information is transmitted using certified SSL encryption, ensuring that your payment data is fully secure.

For a complete overview of shipping costs, delivery times, and shipping providers by country, please refer to our Shipping policy.

For a complete overview of shipping costs, delivery times, and shipping providers by country, please refer to our Shipping policy.

Express shipping is available only within Germany for an additional fee if you place your order before 2:00 PM (Monday to Thursday). In this case, your order is guaranteed to arrive on the next working day.

You can check the status of your order anytime in your customer account under “Orders”. Once shipped, you will also receive a confirmation email with your tracking number and a link to track your shipment.

Yes, all parcels are insured by our shipping partners for up to €500 against loss or damage during transport.

If you're planning to place a high-value order exceeding this amount, feel free to contact us directly so that we can arrange the most secure shipping method for you. Even for orders over €500, the goods are not shipped at the buyer’s risk.

If the goods are delivered with obvious damage caused during delivery or items are missing, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

If you have any questions, please contact our support team:

Phone: +49 251 93216949
Email: mayser-support@anthec.de

We offer a 100-day right of withdrawal from the date of purchase. To exercise your right of withdrawal, please notify us with a clear statement (e.g. by letter or email) addressed to:

ANTHEC GmbH & Co. KG
Willy-Brandt-Weg 36
48155 Münster, Germany
mayser-support@anthec.de
Phone: +49 251 93216949

Optionally, you may use the model withdrawal form provided on the following page: Right of Withdrawal.

Your satisfaction is important to us. If an item doesn't fit or isn't to your liking, you can return it free of charge within 100 days of receipt.

Please follow the instructions provided on the following page to start your return: Return Policy.

We’re sorry your item arrived damaged. You can return defective products free of charge. Please use our return portal and select “Item is defective” as the reason for return.

Your refund will be issued via the same payment method you used when placing the order. If you purchased by invoice and haven’t yet paid, the invoice amount will be adjusted accordingly.

Once your return has been received and processed, we will initiate your refund. Depending on the payment method, this may take a few business days.

To exchange an item, please use our return portal and select the product you'd like to receive in exchange. Once we've received and processed your return, we’ll send out the replacement item.

Yes – just like returns, exchanges are a free service we’re happy to offer.

Knowing your head size is essential to ensure a comfortable and secure fit for your new hat or cap.

Here’s how to measure your head circumference:

1. Place a measuring tape around your head and across your forehead above eyebrow level.
2. Read the measurement in centimeters – this number corresponds to your hat or cap size.

If you don’t have a measuring tape, you can use a piece of string and then measure the length with a ruler.

All Mayser products are manufactured 100% in Europe.

To check availability, select your desired color and size on the product page. If the chosen option is currently unavailable, we recommend checking back in a few days. Our inventory is automatically updated as soon as the item is restocked.

Proper care helps extend the life of your Mayser product. We’ve put together useful tips on caring for different hat types and materials here: Material & Care.